To better allocate manpower and resources, TDS encourages advance reservations and appreciates cancellation notices of at least two business days in advance.
The seemingly ordinary dining operation at our training restaurants indeed involves intricate planning behind the scenes. Our trainees constantly look forward to every serving opportunity whether it is preparing food items in the kitchen or helping our guests with their dining needs in the restaurant.
Advance reservation not only allows us to assign meaningful tasks to trainees based on predicted figures, it also helps us reduce significant amount of food waste. We are proud of our freshly-made gourmet food policy, but it would be difficult to sustain this good practice if we consistently welcome walk-in guests or accept on-the-day cancellation orders. Operating a club with an institute background gives us tremendous privileges to network with industry and pave ways for our trainees, yet it excludes us from advantages and flexibility that commercial restaurants are experiencing.
Although on-line bookings with instant confirmations is completely technologically feasible by today’s standard, offering the traditional ‘reservation requests’ would give our front desk trainees multiple opportunities to practice confirming bookings with members over the phone and thereby strengthening their language and communication skills and ultimately boosting their confidence.